Last Updated: 30th July 2006

Hermes Financial Solutions Ltd/Debt Dr will act on your instructions at all times with a courteous, professional manner and in accordance with all relevant legislation. We will provide our best efforts in delivering a solution to your current financial difficulties; occasionally however, despite our attempts, your creditors may not accept the proposals we have made and indeed they may continue to add interest and charges onto your account. In these circumstances we will continue working on your behalf until an alternative solution is found.

The fees you have paid/will pay are for the attempt we make and are not based on guaranteed success and are therefore not refundable unless previously agreed in writing by a Director of Hermes Financial Solutions Ltd.

The information you provide will be taken in good faith and is assumed to be a true representation of your current position. If, after further investigation serious irregularities are discovered, we reserve the right to charge further fees if additional work is required or to withdraw our services without any refund being given.

You have the right to a 7-day cancellation period, exercised by writing to this office, however, if we need to take immediate action in order to benefit your position then you will have agreed to waive this option.

In the unlikely event of a complaint being made against the company or any individual working on behalf of Hermes Financial Solutions/Debt Dr then on receipt of a written statement, our grievance policy will take effect and our files will be made available to a Trading Standards official with a request for an independent assessment. The decision of the officer will be accepted by the company.